Privacy policy

Last updated: 19 October 2026

Dreamers Collective SA values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, https://www.dreamerscollective.co.za/, make a purchase, or communicate with us.

We handle personal information in accordance with applicable South African data protection laws, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

1. Personal Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Contact information: Your name, surname, email address, telephone number and delivery address.
Order information: Products purchased, order details, transaction records, billing information and delivery preferences.
Payment information: Payment-related details required to process your purchase. Payments may be processed securely by third-party payment providers. We do not intentionally store full payment card details on our own systems.
Technical information: Your IP address, browser type, device information, approximate location and information about how you interact with our website.
Communication information: Messages, enquiries, feedback and information you provide when contacting our customer service team.
Marketing preferences: Your preferences regarding promotional emails, messages and other marketing communications.

We may collect this information directly from you, automatically through our website, or from service providers involved in processing your order.

2. How We Use Your Personal Information

We use your personal information for legitimate business purposes, including to:

Process and fulfil your orders.
Arrange payment processing, shipping and delivery.
Communicate order confirmations, dispatch notifications and delivery updates.
Respond to enquiries, complaints, returns and exchange requests.
Provide customer support and improve your shopping experience.
Maintain our business records and comply with legal and regulatory obligations.
Detect and prevent fraud, unauthorised transactions and other security risks.
Send promotional communications where permitted by law and, where required, with your consent.
Analyse website performance and improve our products, services and online store.

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected, unless permitted by applicable law.

3. Legal Grounds for Processing

We process personal information where there is a lawful basis to do so, including when:

It is necessary to fulfil an order or take steps requested by you before entering into a transaction.
We are required to comply with a legal obligation.
You have provided consent where consent is required.
Processing is necessary for a legitimate business interest, provided that your rights and interests are appropriately protected.
Another lawful ground under applicable data protection legislation applies.

Where we rely on consent, you may withdraw that consent, subject to any legal limitations and the consequences of doing so.

4. Sharing Your Personal Information

We do not sell your personal information to third parties.

We may share relevant information with trusted service providers when necessary to operate our store and fulfil your orders. These may include:

Shopify: Our e-commerce platform, which supports our online store and related services.
Payment providers: To process payments and help prevent fraudulent transactions.
Courier and delivery companies: To deliver your purchases to the address you provide.
IT, analytics and website service providers: To maintain, secure and improve our website.
Professional advisers and authorities: Where disclosure is necessary for legal, regulatory, tax or accounting purposes, or to protect our legal rights.

These parties may process personal information in accordance with their own privacy policies and applicable legal obligations. Where required, we take reasonable steps to ensure that service providers protect personal information appropriately.

5. International Transfers of Information

Some of our service providers, including Shopify and other technology providers, may process or store personal information outside South Africa.

Where personal information is transferred outside South Africa, we will take steps to ensure that the transfer complies with applicable requirements under POPIA, including the requirements relating to adequate protection of personal information.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

Ensure that the website functions correctly.
Remember your shopping cart and preferences.
Understand how visitors use our website.
Improve website performance and customer experience.
Support advertising and marketing activities where applicable.

You can manage cookies through your browser settings and, where available, our website's cookie preference controls. Disabling certain cookies may affect some website features.

7. Marketing Communications

We may send you promotional emails or other marketing communications where permitted by law.

You can opt out of marketing emails at any time by using the unsubscribe link included in the email or by contacting us directly.

Even if you opt out of marketing communications, we may still send essential messages relating to your purchases, payments, deliveries, customer service enquiries or legal obligations.

8. Data Security

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.

Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

If a security compromise occurs, we will take appropriate steps in accordance with applicable legal requirements.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including order fulfilment, customer service, accounting, legal compliance, dispute resolution and the protection of our legitimate business interests.

Certain transaction and financial records may need to be retained for periods required by South African law.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, where appropriate and legally permitted.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to personal information we hold about you.
Request correction or updating of inaccurate, incomplete or outdated information.
Request deletion or destruction of personal information where legally permissible.
Object to certain forms of processing.
Withdraw consent where processing is based on consent.
Object to the use of your personal information for direct marketing.
Lodge a complaint with the Information Regulator of South Africa.

To exercise your rights, please contact us using the details provided below. We may need to verify your identity before responding to a request.

You may also contact the Information Regulator of South Africa through its official website: https://inforegulator.org.za/

11. Children's Privacy

Our online store is intended for customers who are legally able to make purchases or who are using the store with the involvement of a parent or legal guardian where required.

We do not knowingly collect personal information directly from children in circumstances where parental consent or other legal authorisation is required and has not been obtained. If you believe that a child has provided personal information unlawfully, please contact us so that we can investigate and take appropriate action.

12. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content or security of websites that we do not operate.

We encourage you to read the privacy policies of any third-party websites or services you use.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website services, technology or legal requirements.

Any updated version will be published on our website with a revised “Last updated” date. We encourage you to review this policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or would like to raise a concern about how your personal information is handled, please contact Dreamers Collective SA.

Business name: Dreamers Collective SA
Website: https://www.dreamerscollective.co.za/
Email: info@dreamerscollective.co.za
Country: South Africa

We will make reasonable efforts to respond to privacy-related enquiries within a reasonable period and in accordance with applicable legal requirements.

Thank you for shopping with Dreamers Collective SA. We appreciate your trust and are committed to treating your personal information responsibly.