Exchange Policy

Dreamers Collective SA

At Dreamers Collective SA, we want you to feel confident when shopping with us. If there is a problem with your order, please contact us so we can assist.

Damaged, Defective or Incorrect Items

If your wig arrives damaged, defective or different from the item you ordered, please contact us as soon as possible. Include your order number, photographs of the item and a description of the problem.

We will assess the issue and arrange an appropriate remedy in accordance with applicable South African consumer law.

Change of Mind

If you change your mind about a purchase, please contact us before returning the item. Returns of unwanted items are subject to applicable consumer rights and the condition of the product.

For hygiene reasons, wigs that have been worn, installed, washed, cut, coloured, styled or otherwise altered may not qualify for a change-of-mind return, where legally permitted. This does not affect your rights regarding defective, unsafe or incorrectly supplied products.

Refunds

Approved refunds will be processed using the original payment method where possible. Processing times may depend on your payment provider or bank.

Where a refund is legally due, it will be handled within the applicable legal timeframe.

Return Process

Please contact us before sending any item back. We will provide return instructions and explain the next steps.

Please do not send products to an address without receiving confirmation from us.

Contact: info@dreamerscollective.co.za